Booking Terms and Conditions

Payments

● A 30% non-refundable deposit is required at the time of booking to secure your stay. A booking is only confirmed once the deposit has been paid in full and received by Lausons Property Management Ltd.

● The remaining balance is due 6 weeks prior to your check-in date.

● If the final balance is not received by the due date, we reserve the right to cancel the booking and re-release the dates. In this event, the deposit will be forfeited.

● A 30% damage deposit will be held 2 days prior to arrival and automatically released 2 days after departure, subject to no damage or additional charges.

● The damage deposit does not limit liability. Any damage exceeding the deposit amount may be charged to the lead guest.

Cancellations

If you need to cancel your booking, please notify us as soon as possible.

Cancellation requests may be:

● Processed via the guest portal (where available), or

● Submitted in writing via email to lauren@lausonsproperty.co.uk

Cancellation terms:

● More than 6 weeks before arrival:

The 30% deposit is retained.

● Within 6 weeks of arrival:

The full booking balance becomes payable and no refund is due.

We strongly recommend that guests take out appropriate travel insurance to cover unforeseen circumstances.

Cancellations by Us

● Lausons Property Management Ltd reserves the right to cancel a booking within 48 hours of confirmation due to pricing or calendar errors.

● If we are required to cancel your booking due to issues with the property, you will be offered either:

○ An alternative date, or

○ Suitable alternative accommodation for your original dates.

Changes to Your Booking

Requests to amend dates or booking details are subject to availability and at our discretion.

Arrival & Departure

● Check-in and check-out times will be confirmed prior to arrival.

● Early check-in or late check-out may be possible by prior arrangement but cannot be guaranteed.

Occupancy

● The property must not be occupied by more than the maximum number of guests stated in your booking confirmation.

● We reserve the right to refuse entry or terminate a stay if this condition is breached.

● Any changes to guest numbers must be notified at least 7 days before arrival.

Cleaning, Damage & Fees

● Guests are expected to take reasonable care of the property and its contents.

● Any damage, breakages, or excessive cleaning may be charged to the lead guest.

● Outdoor shoes must not be worn on carpeted areas. Professional carpet cleaning costs will be passed on where required.

● All properties are strictly no smoking or vaping indoors. Any breach will incur a £250 cleaning charge.

Guest Responsibility

● Guests are responsible for supervising children, babies, pets, and any adults requiring care at all times.

● All furniture and items must be returned to their original position at the end of the stay.

● Dogs are only permitted at properties advertised as dog-friendly and by prior arrangement.

● Pets must be well behaved and not cause damage or disturbance.

Force Majeure

We cannot accept liability or offer compensation for events beyond our control, including (but not limited to) severe weather, natural disasters, government restrictions, or utility outages.

Guests are strongly advised to obtain suitable insurance.

Right to Refuse

We reserve the right to refuse a booking or terminate a stay if these terms are breached or if guest behaviour is deemed unreasonable or disruptive.

Complaints & Issues

● Any complaints or reasonable requests must be reported during your stay to

lauren@lausonsproperty.co.uk so we have the opportunity to resolve them.

● We are locally based and operate extended hours to assist where possible.

● Complaints raised after departure cannot be accepted.

Disputes

● Disputes will only be considered if reported during the stay and supported by evidence (including photographs).

● Guests are responsible for minimising loss and must notify Lausons Property Management Ltd at the earliest opportunity.

● Accidents during the stay are not the liability of Lausons Property Management Ltd.

Liability

● Lausons Property Management Ltd does not accept responsibility for loss, damage, expense, or inconvenience arising from the property, its services, or exceptional weather.

● The maximum liability accepted is limited to the total cost of the holiday paid.

● No additional expenses (including travel or alternative accommodation) will be reimbursed.

CCTV

Where exterior CCTV is installed, it does not monitor internal areas. Footage is retained securely and deleted in accordance with data protection requirements.

Electric Vehicles

● Charging electric vehicles at properties without a designated charging point is prohibited.

● Guests must use professional charging facilities.

● Unauthorised charging will result in fines.

House Rules

● Guests must be respectful of neighbours, staff, and residents.

● Maximum occupancy limits must not be exceeded.

● Damage or breakages must be reported immediately.

● Personal belongings left behind cannot be guaranteed for return.

● Vehicles are parked at the owner’s risk.

● BBQs must be cleaned after use or a £50 cleaning fee will apply.

● Pets are not allowed on sofas or beds.

● Travel insurance is strongly recommended.

● Good Housekeeping bond- Whilst we do not take a physical security deposit, a 30% security deposit is held against the card and released 2 days after departure. This is used to charge for any additional cleaning or damages caused during your stay and not reported. We understand that accidents can happen so please let us know if you have anything to report before your departure.

Hot Tub Rules

● Guests must shower before use and remove makeup, fake tan, and sunscreen.

● Children must be supervised at all times. No under 12s permitted.

● No glass, pets, jumping, or tampering with controls.

● The hot tub must never be switched off at the mains.

● A staff member may attend during your stay to check water quality.

● Overuse or misuse may result in the hot tub being taken out of use without refund.

Hot tubs are fully emptied, cleaned, and refilled between bookings and may not reach optimum temperature by check-in time.

Pets & Dogs

● Only the number of pets booked and paid for are permitted.

● Pets are not allowed upstairs, in bedrooms, or on soft furnishings.

● Dogs must not be left unattended.

● Gardens may not be secure; pets must be kept under control.

● Unauthorised pets will result in additional cleaning charges and fines.

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